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Call notifications are not coming through my Sense

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‎03-09-2023 18:59 - last edited on ‎03-10-2023 05:45 by Fitbit Moderator

‎03-09-2023 18:59 - last edited on ‎03-10-2023 05:45 by Fitbit Moderator

I have a Samsung S23 Ultra.  I get the message notifications on my Sense, but I am only getting missed calls notifications.  Calls are not showing on my sense.  No where does it say Allow Call notifications when I select "On Wrist Calls".

 

Please help it's driving me crazy!!

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‎03-10-2023 05:48

‎03-10-2023 05:48

Hi there, @71MissLee. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Sense.

 

If you haven't done so yet, please see Why don't on-wrist calls work on my Fitbit device? 

 

Also, please make sure that sleep mode or DND are not enabled on your Sense. When the sleep mode setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

 

When the do not disturb setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The do not disturb icon illuminates in the quick settings.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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5 REPLIES 5

‎03-10-2023 05:48

‎03-10-2023 05:48

Hi there, @71MissLee. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Sense.

 

If you haven't done so yet, please see Why don't on-wrist calls work on my Fitbit device? 

 

Also, please make sure that sleep mode or DND are not enabled on your Sense. When the sleep mode setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

 

When the do not disturb setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The do not disturb icon illuminates in the quick settings.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-10-2023 16:26

In response to MarreFitbit

‎03-10-2023 16:26

Thank you!!! After all the "driving me crazy"... as soon as I changed the setting to dim for screen brightness it now works!

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‎03-11-2023 06:17 - edited ‎07-29-2023 03:58

In response to 71MissLee

‎03-11-2023 06:17 - edited ‎07-29-2023 03:58

@71MissLee Awesome! I'm glad to hear you're back on track.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-11-2023 21:13 - edited ‎03-11-2023 21:14

In response to MarreFitbit

‎03-11-2023 21:13 - edited ‎03-11-2023 21:14

ok this is not working still.  It worked to 2 calls when I tried it.  I have followed everything above and nothing.  On my phone bluetooth when I try to connect it won't or it will stay connected on Input device but not on calls.

 

As I said.. it is giving me notifications, but when there is a call on my phone it will not show in my Sense, but if the caller hangs up I get a notification of a missed call.  Why would I be having so much trouble.  I installed the app on my work phone - Samsung S21FE and it paired and worked perfectly fine.

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‎07-28-2023 19:50

In response to 71MissLee

‎07-28-2023 19:50

I too have issues pairing my Sense 2 with my S23 ultra. I can get texts, respond with pre set text or an emoji but cannot speak a response. Works great with S22 ultra. Did a chat with Samsung and was told, in so many words, that the S23 ultra is such a superior phone and Fitbit is not a Samsung supported product. So bottom line, too bad. The S23 ultra does not allow speech with the Sense either, it too works with the S22. If I had known this in advance, not sure I would have upgraded my phone.

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