Can't change settings on Fitbit Sense

[Drray]

Up until yesterday my Sense was working fine.  Now I can go into setup on the Sense but cannot change any of the settings.  It is set to Dim and Button only.

Moderator Edit: Clarified subject

[Guy_ · Accepted solution]

On the watch swipe left to right and

Make sure all icons are greyed out except the middle bottom one

[Drray]

The sleep icon was lit.  I tapped it and everything is now back to normal.  I am now able to change settings.

Thanks for the help.

[WilsonFitbit]

Hello @Drray Welcome to the Community Forums! @Guy_ It's great to see you around and thanks for your help! 

@Drray I'm happy to know that everything is working now. Also, thank you for choosing the response from @Guy_ as best answer, by doing this, other users with similar inquiries or questions will find a faster response.

Have a nice day! 

[ARPhillips]

not working for me.

[LiliyaFitbit]

It’s good to see you in the community, @ARPhillips.

Thank you for joining the thread. If you're experiencing the same issue and have already tried the tips from this post, I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Switch to a Fitbit designed clock face: How do I change the clock face on my Fitbit device?

Hope this helps.

[MrsRRP133]

Easy fix. Thank you. I'll have to be more careful when cleaning the screen. 

[Judyjoy]

do I have to leave the sleep mode disabled in order to be able to change the settings?

[Judyjoy]

Do I have to leave the sleep mode disabled in order to be able to change the settings?

[b4lorenza]

Thanks for making this so easy I’ve been frustrated for so long!