Can't install or update apps on my Sense

[Mick7706]

Hi, I have a Fitbit sense, i constantly get notifications saying we were unable to update/install apps, please try again later, I click ok and nothing happens, I have searched and searched for a solution, I have tried all the different things that other people have suggested and nothing works, the iPhone app is up to date and the firmware version on the watch is 44.128.6.17, is this something I am stuck with, the constant notifications are really annoying

Moderator Edit: Clarified subject

[Guy_]

Hi @Mick7706 - there is a limit to the number of apps you can install and if you have already tried many dont forget to remove ones you don't need, this may resolve it, as may holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

[MarreFitbit]

Hi there, @Mick7706. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out.

In addition to the steps recommended by @Guy_, I'd suggest taking a look at this help article How do I set up and troubleshoot apps on my Fitbit device? 

[Mick7706]

Hi, thanks for the reply, I have not installed any apps, I followed the instructions for setup, the watch done a firmware update straight out of the box when I turned it on and got it connected and as soon as the update was complete I started getting that notification, I have tried all parts of different solutions and none have worked

[EmmaKristina]

I've had my Sense for almost 3 years now, no issues. Now i get the same notifications, as @Mick7706 ,several times a day. I haven't added any other apps than what's always been available, even removed Spotify. I tried to remove the only other app I had connected, but that didn't solve the issue. This have been going on most of August. 

[Guy_]

@Mick7706 , @EmmaKristina - if you haven't changed account you could try refreshing things, it may help. 

Try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

Just in case, the Gallery needs a special internet connection see No internet connection 

[Mick7706]

Hi thanks again, I done what you suggested and it didn’t change anything, as soon as I logged back in and synced it I got the notification again, so I guess this is something I am going to have to live with, quite disappointing really

[EmmaKristina]

Same for me, same notification 

[nthabisenglesuf]

Screen is black only vibrate

[Guy_]

@Mick7706 @EmmaKristina - when you go to the Gallery tile dies it show you switching? It may be a clock face issue with loading an updat

On the watch swipe the face to the left and click on clocks and change clock face and sync with the Fitbit App. Then go to the Gallery tile again and see if you get the message and if the chosen face (on the watch) is the first if you clock faces.

Hi @nthabisenglesuf - your issue is different and needs resolving independently, but try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start and ensure the watch is charging.