help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot access Sense notifications settings on iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-31-2021 15:34 - last edited on ‎04-04-2021 18:33 by Fitbit Moderator

‎03-31-2021 15:34 - last edited on ‎04-04-2021 18:33 by Fitbit Moderator

I have an Iphone 8 and have connected it to my Sense but am having problems with notifications.  

 

I am subscribed to a number of calendars and as a result am getting vibration alerts in the middle of the night for events that are happening in USA.  I don't want to turn off notifications overnight as I need to be on call, but I do want to turn off calendar reminders.

 

When I go into the fitbit app and select Sense and 'notifications' in an attempt to customise the app doesn't do anything - it just stays on the page telling me when it last synced and what version it is (128.4.17).

 

I have tried removing the device and setting it up again but it makes no difference.  I dont want to have to turn off notifications altogether as this is one of the main reasons for having the watch but I'm frustrated at being woken at all hours of the night.

 

Would really love to hear from someone with any ideas on how to resolve.

Thanks 🙂

 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-04-2021 18:37 - last edited on ‎10-15-2023 03:27 by Fitbit Moderator

‎04-04-2021 18:37 - last edited on ‎10-15-2023 03:27 by Fitbit Moderator

Hi @Hjules Welcome to the Community Forums.

Thanks for every step tried prior to posting, as well for the details provided. I understand how important the rest of the notifications are for you. Because you mentioned to have an iPhone 8, I'd suggest you to uninstall and reinstall the Fitbit app as last resort. Once that is done, log back into your account, try checking your Sense notifications settings one more time and turn off the calendar notifications.

Best Answer
0 Votes