Cannot clear email notification on Sense

[katiea87]

My sense will not delete an email from my notifications. The message I get when trying to clear it (delete). is this "action failed  This notification has  Expired And is no longer valid". I tried to stop it from email notifications. But it will not clear it. Help, please!!

Moderator Edit: Clarified subject

[katiea87 · Accepted solution]

I solved this by pressing my sense button for a few seconds to bring up the fitbit logo. This cleared it out. 

[LizzyFitbit]

Hi @katiea87. It's great to have you on board.

Thanks for bringing this to our attention, as well for sharing the steps that worked for you. I'm glad you were able to clear the notifications on your Sense and I'm sure your post will help many other members experiencing similar issues. If you have time, check out our Health & Wellness board where you can meet people, share your story, and find great fitness tips to reach your goals.

Have an awesome day!

[Gregor5453]

Thanks Katie it was driving me bonkers did what you suggested and it worked   10++++

[LizzyFitbit]

Hi there, @Gregor5453.

That's great news! Thanks for your efforts and I'm glad the steps shared in this thread worked for you. Hope you can keep enjoying the experience with your Sense.

By the way, let me invite you to visit the Health & Wellness board where you can find great tips and encouragement from other members. Have a good one! 😎

[sgha]

Thank you!!! I had the same problem! It worked! All clear. 🤗

[LizzyFitbit]

Hi there, @sgha.

You're welcome. Thanks for trying the suggestions shared in this thread, I'm glad you were able to sort this out. I hope you can keep crushing your goals and don't forget to visit our Health & Wellness board where you can make new friends and sharing your experience with Fitbit. Have a nice day! 😎