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Cannot get ECG reports generated by Sense

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‎05-26-2022 17:27 - last edited on ‎05-27-2022 18:23 by Fitbit Moderator

‎05-26-2022 17:27 - last edited on ‎05-27-2022 18:23 by Fitbit Moderator

After taking ecg reading my watch tells me I will get a push button message for a pdf I can email to my doctor but it never comes. What should I do?

 

Moderator Edit: Clarified subject and updated label

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‎05-27-2022 18:40

‎05-27-2022 18:40

Welcome on board, @Richard5151.

 

Thanks for the details provided. Before anything else, let me share the notifications to check your ECG reports will appear as long as the Bluetooth is enabled and your Sense is syncing. Additionally, make sure the Fitbit app notifications are enabled by going to your phone's settings.

 

In regards to your ECG reports, you can always check them on the Fitbit app by doing the following:

  1. Open the Fitbit app and tap Discover.
  2. Under Assessments & Reports and look for Heart Rhythm Assessment.
  3. Tap View Results and select the one you want to check.
  4. You can tap Export a PDF for your doctor or return to the previous screen to select a different report.

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Best Answer
3 REPLIES 3

‎05-27-2022 18:40

‎05-27-2022 18:40

Welcome on board, @Richard5151.

 

Thanks for the details provided. Before anything else, let me share the notifications to check your ECG reports will appear as long as the Bluetooth is enabled and your Sense is syncing. Additionally, make sure the Fitbit app notifications are enabled by going to your phone's settings.

 

In regards to your ECG reports, you can always check them on the Fitbit app by doing the following:

  1. Open the Fitbit app and tap Discover.
  2. Under Assessments & Reports and look for Heart Rhythm Assessment.
  3. Tap View Results and select the one you want to check.
  4. You can tap Export a PDF for your doctor or return to the previous screen to select a different report.
Best Answer

‎05-30-2022 02:02

In response to LizzyFitbit

‎05-30-2022 02:02

Thank you for this full and effective reply. I couldn’t find ‘Discover’ at first (perhaps it was syncing), but when it did I could send the email.

Richard.

Best Answer

‎05-31-2022 10:59

In response to Richard5151

‎05-31-2022 10:59

Hi there, @Richard5151.

 

You're very welcome! I'm glad you were able to send your ECG reports and thanks for trying the suggestions posted above. In case you have some spare time, let me invite you to check our Health & Wellness board where you can make new friends, find great stories and start your own topics. Keep up the super stepping! 😊

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