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Cannot receive audio response from Alexa

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‎12-20-2020 10:52 - last edited on ‎12-21-2020 16:52 by Fitbit Moderator

‎12-20-2020 10:52 - last edited on ‎12-21-2020 16:52 by Fitbit Moderator

I've activated Alexa but cannot receive audio response, just getting visual.  Any advice would be appreciated.

 

Moderator Edit: Clarified subject and updated label

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4 REPLIES 4

‎12-20-2020 18:16

‎12-20-2020 18:16

Hi @Valleyone,

 

As of right now, Alexa can't provide audio responses, only visual ones, so there's nothing that can be done.  Hopefully in a future update, Fitbit will address this issue.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎12-20-2020 22:17

In response to DramaQueenDiva

‎12-20-2020 22:17

TU. Much appreciated.

Sent from my iPad
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‎12-21-2020 06:32 - edited ‎12-21-2020 07:00

In response to DramaQueenDiva

‎12-21-2020 06:32 - edited ‎12-21-2020 07:00

@DramaQueenDiva 

 

I'm using Alexa right now, and it's giving me audio responses. In the UK if that matters.

 

Are you thinking of Google Assistant perhaps?

 

@Valleyone 

 

You're not in 'Sleep' mode are you? It's one of the toggles if you swipe right from your watchface.

 

edit: there's also Settings -> Voice Assistant -> Audio Feedback

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‎12-21-2020 07:05

In response to MikeHG

‎12-21-2020 07:05

I'm getting both audio and text from alexa. 

@Valleyone do you have the latest Fitbit app on the phone and the latest firmware on the Sense. Vet 44.128.4.17

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