Connection Lost when trying Google Assistant

[WehuttyWanker]

Every time I try to use the Google Assistant, I get a "Connection Lost" message, even though I've just synced my Sense. Why?

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi @WehuttyWanker. It's good to see you here in the forums.

Thanks for bringing this to my attention and for confirming that your Sense is syncing correctly. I'm sorry for this inconvenience experienced and please reopen the Google Assistant app on your phone and let it run in the background in order to avoid seeing that message.

[SunsetRunner]

I have the same problem. It seems to not want to connect to the Fitbit app over Bluetooth. It's not the Google Assistant app it's complaining about, it's the Fitbit app it's complaining about.

[LizzyFitbit]

Hi @SunsetRunner. It's good to see you here.

Thanks for your insights about this situation. Before anything else, let me explain that both Google Assistant and Fitbit apps must be running in the background so your Sense can be properly connected and work correctly when using this voice assistant. This will also prevent you from getting that message. If you continue having the same issue even after leaving both apps open, please provide me with the model and OS/software version of your phone to investigate on my end.

[pandapop]

Hi lizzy

I am having this problen and both apps are open. I have a samsumg  A515f android version 10

I would love to fix this problem so i would appreciate your help

[Marrrmaduke]

@WehuttyWanker it means sense lost connection with your phone. Reboot both the watch and your mobile. If you're on Android make sure Fitbit mobile app is not being optimized by Android. You can also try turning off Adaptive Battery in Android Battery Settings on your phone.

[LizzyFitbit]

Hi @pandapop, welcome on board. @Marrrmaduke, thanks for your great help!

@pandapop, thanks for the steps tried on your own. Before anything else, let me share that the Fitbit app was optimized to work on certain mobile devices to ensure the connection with a Fitbit device, and the performance of its features. Because your Samsung Galaxy A51 phone doesn't appear in the compatible devices list we cannot guarantee that all the features will always work. However, I'd recommend to give a try to the suggestions posted by @Marrrmaduke, double check if the Fitbit app has been allowed to run in the background in your phone's settings and make sure your watch is syncing correctly.

[pandapop]

Ha ha ha I had accidentally synced the sense to my I pad. Took me 28 hours resetting phone and sense to work that out! But thank you for your help. @Marrrmaduke @LizzyFitbit  it’s works now at least. 

[Marrrmaduke]

@pandapop thumbs up! Happy New Year!

[LizzyFitbit]

Hi @pandapop and @Marrrmaduke. I hope you're doing well.

@pandapop, you're welcome. I'm glad you found out what was causing this issue and got it fixed on your Sense. I'm sure you'll continue enjoying the experience with your watch. By the way, let me invite you to visit the Health & Wellness board where you will find great tips and encouragement from other members.

Happy holidays! 

[shcan]

@LizzyFitbit My Sense repeatedly disconnects with Google Assistant and on-wrist calls features.  This occurs usually less than 24 hours after setting it up.  To resolve, the Sense has to be rebooted, the bluetooth unpaired from my phone, and the set-up process has to be repeated (obviously not acceptable).  Note that the steps and other metrics continue to  update even when the Assistant has failed.  Please advise.  Tech specs below.

I have deactivated battery saving features (adaptive battery, put unused apps to sleep).  I have verified Fitbit app is not a sleeping or deep-sleep app.  I have verified that the fitbit app is not set for Optimization.  I have verified that my device is not on your incompatible device list.  It is a Samsung SM-A505W running Android 10.  

[westsidekilla1]

What about the Pixel 4 XL @LizzyFitbit is it on the compatibility list? I wasn't aware when I bought the Sense that it was designed to only work 100% of the time on certain devices. That sounds a little strange. Didn't say that anywhere on the box but maybe it was in the little tiny print somewhere? What about the Pixel 3 XL? We both have the Sense and have both had issues from day one. Syncing issues, Bluetooth issues, issues loading clock faces and saving clock faces and now we both get the Google Assistant lost connection notice anytime the Fitbit app isn't right open and on the screen even though all battery optimizations are off for Fitbit and Google Assistant. We set GA up and then swipe the Fitbit app away and go right back into it to see Google Assistant is not active. So it's just one thing after the next. It would've been nice to know it was only designed to work right on select devices because I'm pretty sure it says it works with Android, not Android on Select Android phone devices. These run-of-the-mill excuses that it has to be your phone and definitely nothing to do with the Sense is just flat out wrong. I've never in my life bought a piece of tech meant for the masses that was so buggy. Fix one thing and break another. Isn't that what beta programs are for? If FitBit doesn't have a beta software program then they need one ASAP because the Sense is a buggy piece of crap. I literally feel ripped off. Support is non-existent and the watch has bug after bug. You may find my reply a bit harsh but that's how I feel about the Sense. It's buggy and I would never personally recommend the Sense to anyone I know because it's not worth the money because the software on the watch and the Fitbit app doesn't work as intended. Btw, Google Assistant used to work all the time on both my Pixel 4 XL and my wife's Pixel 3 XL. We haven't changed any settings on either of our phones and yet now, Google Assistant disconnects every single time you exit the Fitbit app, even if you leave the Fitbit app running in the background. It used to work right, we've changed no settings on our phone. So how is it the phone and not the Fitbit app/watch software? Y'all broke something with the Fitbit app or watch software but don't want to admit that something isn't working right. Cool. Real cool. But anyone with any kind of reasonable tech sense won't be fooled by the copy and paste troubleshooting posts. 

[KatieSmalls92]

I just got my Fitbit sense today, I have an iPhone SE 2020 and both apps are running in the background yet I still get the connection lost message when trying to use Google assistant 

[westsidekilla1]

If you're using the beta version of the Google app that could be your issue. Once I unenrolled from the beta Google app my Google Assistant has been working properly. 

[SunsetRunner]

I also cannot get the Google assistant feature to work on my Sense, same connection lost error message pops up and I have Fitbit and Google assistant apps running.  I don't know what else to do,  ive restarted my phone and Sense as well  and still won't connect. 

[SunsetRunner]

my phone is a Samsung note 10 plus

[SunsetRunner]

I have made sure battery isn't optimized,  etc have tried everything and can't get Google to work on my Sense. I am beyond frustrated. every Fitbit watch I have had has had issues like this and they never get resolved.  

[noahtonk]

Me too. Rebooting doesn't work, and Android 11 doesn't have a setting to keep things running in the background and Fitbit doesn't have that setting anymore either. They aren't optimized in battery settings.

[KatieSmalls92]

I have figured out how to get it to work on my phone, I have to have the google app open and then I can minimize it and use my phone but not Close out the app

Sent from my iPhone

[SunsetRunner]

I have it open, I've tried it and still says connection lost. I hate this watch.Sent from my T-Mobile 4G LTE Device