Constant reboot and sync failure-Sense

[nsmyth]

I'm so disappointed. Had the Sense for a grand total of 3 hours.  From first switch on the Sense would not sync with android phone consistently. Kept having to switch off, log off and re-pair.  

It also switched off and rebooted roughly every 5-10 mins. I took it off to make sure it wasnt my skin setting off the sensor but I took it off and it was still rebooting. Can see this was a problem last year but nothing recently.

Straight back for a refund. My original fitbit charge 2 was great. What a shame! 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @nsmyth.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

If you still have your Watch, I would recommend performing a restart.

To resolve syncing issues, we recommend following these troubleshooting steps.

Whether you followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.