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Counting Floors

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‎03-10-2022 08:06

‎03-10-2022 08:06

My Sense is horribly inaccurate about counting floors.  It gives WAY more than I have done.  It gave me a floor count of 31 one day!!  I don’t get it. It just started doing it. Now I’m questioning if any of it is accurate. 

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28 REPLIES 28

‎07-12-2022 08:13

In response to Rufous44

‎07-12-2022 08:13

It's been a known issue for some time.  I complained several times, and finally they gave me their "solution."  Remove the floor count icon from your app so you don't see it.  Huh.

 

Best Answer

‎07-12-2022 11:11

In response to SunsetRunner

‎07-12-2022 11:11

Excellent solution I would say 😜 what about now removing the indication from the watch?

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‎07-12-2022 17:23

‎07-12-2022 17:23

Just happened to come across this. Just to share as well. 
It is the same for me. On a normal day at work or at home, even when I do not climb floors, it would show me a floor count, most often in double digits like 20+. However, when I go stairclimbing and it would show me a single digit count like 5 floors for 15 minutes when I would have done 60 floors. My old Versa counted floor reasonably well. 
Highlighted this issue to Fitbit and I was told to reset, reinstall,.. nothing worked. I did not bother to follow up after that. Just ignored the flour count readings. 

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‎07-13-2022 07:09

In response to amperia

‎07-13-2022 07:09

If the floor count is not accurate, why doesn't Fitbit just take it off the watch altogether until it's fixed?  It's a constant reminder of a feature that doesn't work!

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‎07-15-2022 02:42

In response to SunsetRunner

‎07-15-2022 02:42

@SunsetRunner It was removed from the Charge 5 and many, many people were upset and requested it back. Can't please everyone.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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0 Votes

‎07-15-2022 06:46

In response to Heather-S

‎07-15-2022 06:46

Why would they want it back when it's wildly inaccurate? Wrong information
is worse than no information!
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‎07-19-2022 21:57

In response to Heather-S

‎07-19-2022 21:57

Thanks. I also get way too many floors, every day. And it seems to escalate every month. 🫤Fitbit refuses to correct this, it seems. So I am switching  to another clock all together now. Too bad, as I like the app.. But if you cannot trust the floors, chances are you cannot trust other datas as well. 

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‎07-19-2022 21:59

In response to FelicR

‎07-19-2022 21:59

Me too.. 🙄

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0 Votes

‎08-23-2022 13:49

In response to Guy_

‎08-23-2022 13:49

If a firmware caused the inaccurate floor count, why doesn’t Fitbit release another firmware update to fix the problem????

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