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Data cleared sync & try again-Sense

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‎07-21-2022 10:44 - last edited on ‎07-21-2022 18:03 by Fitbit Moderator

‎07-21-2022 10:44 - last edited on ‎07-21-2022 18:03 by Fitbit Moderator

My Fitbit sense keep showing this red cross and shows a message with data not cleared sync & try again. Many of the tips to solve this problem is to do something with the Bluetooth, but my sense is not connected to my phone at all and I can't connect it. Before this i hade just factory reasserted is because it was stuck in a loop so i couldn't use it, and then this happened. I would really appreciate help!

/Morty

 

Moderator edit: updated subject for clarity

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‎07-21-2022 18:02

‎07-21-2022 18:02

Welcome to the Fitbit Community, @123llap.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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