Difficulties to connect Alexa to Sense

[DaKing]

I'm unable to connect Alexa Voice Assist feature to my sense.  When I click on the Amazon Alexa voice assist feature on the Fitbit app on my phone it gives me 2 options (Amazon Alexa and Google Assistant).  I click on Amazon Alexa and it sends me to screen where you can click on (Sign in with Amazon), but when I click on it, it opens up an actual Amazon web page with an error screen that states "Amazon Mobile is Currently Unavailable for https."  I have tried every setting i can think of, both on Amazon account, Fitbit app on my phone and even the Amazon Alexa app on my phone.  Any help getting my phone to activate/sync or allow the Alexa voice assist feature to my iPhone 12 would be greatly appreciated. 

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @DaKing.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

I would recommend restarting your Watch by following these steps. In addition, you can find some troubleshooting steps to resolve errors with Alexa in this article in the menu "What should I do if my voice assistant doesn’t work on my Fitbit smartwatch?".

Hope this helps.

[ZazzieB]

Hi, like DaKing, I am unable to use voice assistant/alexa.  I have the same error message.  When I contacted Fitbit Support, the agent got me to try many steps, but they all did not work.  She said she would escalate my issue to higher ups.  I never heard back, so I got on chat again.  This time, the agent said he could see my issue being escalated but has not idea when i would hear back.  But ensured me someone will contact me (likely by email bc he mentioned further instructions for set up) today.  From this thread, I can see that this is not a NEW issue.  So, why are we individually submitting trouble tickets?  How long are paying subscribers supposed to wait to have features that should be working to work?  

Anyone have any ideas as to how to get the voice assistant feature to work?  BTW, all the support link you provided "these steps" and "this article" are ineffective.  Chasing down the rabbit hole, I say!

[DaKing]

I agree. Many times this does feel like chasing answers down a rabbit hole. It is frustrating, but in your case, someone has actually reached out to you. I haven’t been able to get a ticket started and absolutely no contact whatsoever. I’m not sure what other steps can be taken to escalate something that I’m sure is just a setting configuration. Best of luck to you and please let me know if you find a solution to our issue and ill do the same if I ever get anything resolved.

Sent from Mail<> for Windows

[ZazzieB]

I empathize.  It's back to chatting with support again.  They sent me an email which is a link to the manual with instructions on HOW to set up voice assistant, totally ignoring that I told them there's a connection error message.  Another user started this on a separate thread with the same issue.  I told him that the latest support agent got me to do a whole bunch of turning this and that off, restarting this and that, and finally told me to try factory reset.  I did that and after all that, the same error still shows up.

I refuse to give up on this issue, and will hold fitbit accountable to deliver the features I paid a lot of money for.  It is NOT ok for them to charge so much for something that only half works!

Yes, I will post an update if ever voice assist works.  Cheers!