Does the current recall include the Sense?

[Wildcat60]

Bought a new fitbit Sense at Christmas,  and recently saw a notice about the Fitbit 503 that it caused battery burn on arms and manufacturer asked for a recall .   Not sure if mine is included. How can I find the FB number on my Fitbit?

Moderator Edit: Clarified subject

[JohnnyRow · Accepted solution]

I ti just the Ionic that was recalled.  I've seen the 503 reference myself but not sure where that came from.  But not the Sense, just old Ionic.

[Wildcat60]

Thanks !

Sent from Mail for Windows

[Barrhavencobra]

I had an ionic and received the recall, I have to say that I was very impressed with the way it was handled by Fitbit, which why I now have a sense.  Just wanted to share. 

[LilMissShaz]

Totally agree! I've just received the sense due to the recall of the ionic. The only downside was that while I waited for the new watch to be delivered (6days) I had no syncing from the ionic as it was disabled by Fitbit. Pity it couldn't deactivate once the sense arrived! I've felt lost not being able to see my sleep stats 🤣🤣

[SunsetRunner]

Me to 

[Deoge]

How long after you sent you ionic in did you get the refund. Thank

[LilMissShaz]

No refund received as yet. Nor did I have to post my Ionic in?!! I'm in the uk. I have just been told to dispose of it safely. To be honest I haven't yet it's stashed nice and safe just in case they change their mind but the email said to dispose. I'll wait till I see the refund in PayPal before I do anything. I've kept all the emails 

[Deoge]

Thanks for the reply I live in the US and sent mine back a week ago they got it 4 days ago by the tracking number just wanting to see someone that refund before I order the sence 

[SunsetRunner]

I don’t have PayPal account so accepted 40% off new watch I got sense 

[Damons]

Same here!

[Getwet2]

The 40% discount is in addition to the refund.

[traumachsr]

I'm in the US, it said it could take up to 6 week's for the refund. 

[LizzyFitbit]

Hi everyone, and welcome to our new members. @JohnnyRow Thanks for your great help!

We understand your concern and let me explain that this recall only involves Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers. Your safety is always our top priority, and we are taking this action out of an abundance of caution. Thank you for your continued support and being a member of the Fitbit family. To learn more about the Ionic recall, I'd recommend visiting this thread.

To prevent any confusion, I'm going to close this thread from further comments. However, if you have a different question, I'd encourage you to start a new thread in the Help Forums to receive help from the Community.