Don't use your watch?

[JCrass]

Due to the recall on the Ionic- I switched to the Sense option.  The battery has lasted at the most 2 days (48 hours).  I reach out and this is what I get: "stop using the options??"  I would rather risk the burned wrist with the Ionic then not be able to use what I paid for!

This is a follow up email from your previous contact with regards to your Sense’s battery short life issue.

We would like to recommend additional tips from the previous chat, kindly follow the steps below:

• Turn off notifications you don’t need, including alerts from apps on your phone, alarms, and reminders to move. 
• Reduce your use of music control, music apps, on-wrist calls, Fitbit Pay, and connected or built-in GPS.
• Consider changing your clock face, as animated clock faces may require more frequent charging.
• Tracking SpO2 data may require more frequent charging. Remove SpO2 tracking from your watch to extend your battery life.  For more information, see
• Turn off your watch when you’re not using them.

After following these tips and steps, observe your watch’s battery performance

[Clove6060]

I think that is reasonable. Turn off what you do not need/want. See where you end up. 

[TommyIzzo]

@JCrass I would ask them to do a battery test and consider returning it if it fails. If you go the warranty route, you'd likely receive a refurb to replace your new watch. 

[JCrass]

What is a battery test?

[TommyIzzo]

@JCrass Support will have you turn off notifications, drain the battery, charge it, and they monitor if it's working properly. 

[JCrass]

Thank you.  I am working on the drain down now.

[Clove6060]

They will monitor???? 🍿

[TommyIzzo]

@Clove6060 I haven't done it lately, but I had two Versa 1's fail their test. You have to set it up through support. Like ask support chat nicely if we can do a battery test. 😊

If set up yes, they will monitor.