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ECG app disappeared from Sense

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‎11-23-2020 18:15 - last edited on ‎09-10-2021 18:23 by Fitbit Moderator

‎11-23-2020 18:15 - last edited on ‎09-10-2021 18:23 by Fitbit Moderator

My ECG has disappeared.  I used it two days ago and now it is no where to be found on my sense?  Any clue as to what may have happened?  I have even tried to re-install it and can not find that either

 

Moderator Edit: Clarified subject and updated label

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‎11-23-2020 18:21

‎11-23-2020 18:21

Is the app missing from the app store in the Fitbit mobile app? If yes, can you verify that your location in your Fitbit profile is set to the country in which ecg was approved? Finally, have you received the newest firmware update?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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5 REPLIES 5

‎11-23-2020 18:21

‎11-23-2020 18:21

Is the app missing from the app store in the Fitbit mobile app? If yes, can you verify that your location in your Fitbit profile is set to the country in which ecg was approved? Finally, have you received the newest firmware update?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-23-2020 18:30

In response to Marrrmaduke

‎11-23-2020 18:30

I can not find on my watch or in the app store.  I'm in the United States.  The watch updated yesterday.  I used the ECG app either Saturday or Sunday.  

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‎11-23-2020 18:31 - last edited on ‎06-03-2023 18:16 by Fitbit Moderator

In response to svilardo

‎11-23-2020 18:31 - last edited on ‎06-03-2023 18:16 by Fitbit Moderator

Firmware version 44.128.4.15

Wait I may have found it.  Looks like the app needed updating.....yes I'm an idiot.  Thanks

 

Moderator edit: updated subject for clarity. 

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‎11-23-2020 18:33 - edited ‎11-23-2020 18:35

In response to svilardo

‎11-23-2020 18:33 - edited ‎11-23-2020 18:35

Nah! 😂 I'm glad it works!

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎09-07-2021 19:27

In response to svilardo

‎09-07-2021 19:27

I'm having the same issue.. Every time the ECG needs update, it just disappears from the watch..
Does anyone know how to fix it?
Is there a way to make ECG updates automatic?
Thanks for the help! 🙂

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