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ECG app doesn't appear on Sense

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‎08-11-2022 19:58 - last edited on ‎08-12-2022 11:55 by Fitbit Moderator

‎08-11-2022 19:58 - last edited on ‎08-12-2022 11:55 by Fitbit Moderator

I’ve been having the same issues with my afib assessment. It will not load on my watch. I installed the app into the gallery..says to go to my watch and select the scan to perform the assessment…. It’s not on my watch at all 😞

 

Moderator Edit: Clarified subject and updated label

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‎08-12-2022 12:10 - last edited on ‎08-03-2024 08:15 by Fitbit Moderator

‎08-12-2022 12:10 - last edited on ‎08-03-2024 08:15 by Fitbit Moderator

Welcome to the Community, @Dwarnick.

I've moved your post to this new thread since you're having a different issue. Thanks for the details and your efforts while working on this matter. Because your post didn't mention, may I know where you're located? Please note the ECG app is supported in select countries which have approved their usage. Assuming you're in a supported country, let's try the following:

  1. Forget your Sense from the Bluetooth settings.
  2. Uninstall the ECG app and force quit the Fitbit app.
  3. Reboot your phone and restart your watch.
  4. Open the Fitbit app and try installing the ECG app one more time.
  5. Tap Today at the bottom and pull down on the screen to force a manual sync.
  6. Try taking a reading one more time with the instructions described here.
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