Feedback about Fitbit Sense

[Sheath]

FitBit Sense is terrible at giving an accurate heart rate so therefore my calories burned are not calculated correctly while working. I was running bleachers a couple of days ago and it said my heart rate  was 109 when it was clearly higher then that. The only time I get an accurate reading is when I'm just sitting still. I've tried restarting, putting it higher on my wrist, putting it lower on my wrist, tightening the band, loosening the band , I've tried so much and nothing. I've call FitBit and they are aware that there is a problem but no fix in sight. So basically spent a lot of money on a watch that is crap. I've also loved my Fitbits. My Versa was great! Wished I had never bought this Sense. 

Moderator Edit: Clarified subject

[t.parker]

They've been aware for like 2 years. Unfortunately, being aware doesn't solve issues.

[Guy_]

Hi @Sheath - if this is a recent acquisition you may be able to get a refund [45 days from Fitbit purchased, or 30 days for most shops] and get a Versa 2 which is also a great watch and works more like a Versa. They are also cheaper.

[scaddenp]

From Sense 2 forums, it appears they didnt fix it for Sense 2 either. Nor trivial bugs like the timezone issue with SpO2 recording.

[Sheath]

It's so frustrating to pay this much for a device that does not work
correctly. When I called FitBit the only thing they wanted to do was
replace my watch with another Sense. WHY?? There is a problem and they need
to address it. I'm thinking about swapping over to a Galaxy watch. I've
never been this unsatisfied with FitBit. This watch has been out over 2
years and there's no fix.