Feedback about my Fitbit Sense

[colin.finne6]

could some locate where help is on the way from.hes been coming since saturday

Moderator Edit: Clarified subject

[Odyssey13]

Hi @colin.finne6  could you tell us what's happening? The more we know, the better to help you.

[colin.finne6]

well im now on  my fourth or fifth refurbished pebble and they are a heap of scrap

[LizzyFitbit]

Hi there, @colin.finne6. @Odyssey13 Thanks for stopping by to help our member.

@colin.finne6 Thanks for taking the time to share your feedback, and I'm sorry for the experience you're having with your Sense. I understand where you're coming from and as our friend mentioned, may I know what issues are you having with it? Have you tried any troubleshooting step? Please let me know so I can investigate and help you out.

You can always get in touch with our Support team to receive further assistance. Just click here to get connected with them via chat or phone.

[colin.finne6]

hi thanks I was promised a brand new replacement device on saturday

[Odyssey13]

Wonderful news @colin.finne6 

[colin.finne6]

hi could you please help.i. was promised a brand.new replacement device last Saturday but since then iv heard nothing! 

[colin.finne6]

what is wonderful news?

[Odyssey13]

@colin.finne6  you said a new device was coming, which I thought was good news. Sorry, but I'm having trouble understanding what you mean. It helps if you share a bit more, even though it does mean more typing for you. Customer support is what you need. We're the community forum where members discuss their devices.