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Firmware update

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‎08-09-2022 08:57

‎08-09-2022 08:57

Hello.

 

Has this been happening to anyone else since the most recent firmware update:

 

This started on 8/4/22. While I was running, I was 2 miles in to a 13 mile run, I hit my goal step count for the day. The tracker vibrated and then the screen went black. The tracker shut down , restarted, and my run was terminated. I had to restart the run. Luckily I was also tracking my run on my phone so I was able to know how far I had gone already. Now if I have an exercise running on the tracker and I hit my goal step count the tracker shuts down and restarts terminating my exercise.  This seems like a really bad glitch. 

 

So has anyone else experienced this issue?

 

 

 

 

 

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2 REPLIES 2

‎08-10-2022 12:39 - last edited on ‎08-08-2024 11:28 by Fitbit Moderator

‎08-10-2022 12:39 - last edited on ‎08-08-2024 11:28 by Fitbit Moderator

Hi @HappyAZHiker - there seem to be quite a few weird things that happen after the update, have a look at some of the other posts.

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎08-10-2022 15:20

In response to Guy_

‎08-10-2022 15:20

Hello Guy.

 

Thanks, I did read many of the posts about the problems people have been having. I did not see anything at the time that I posted that resembled the issue I've been having, but I've been checking the posts again today. 

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