First and last time I will buy or even suggest

[Cpeddle]

Walking through door and hit door jam and screen smashed. Embarrassing one cannot get screen fixed when watch is 2 minutes old (without pretty much spending same money as watch). **ahem**ty customer service, **ahem**ty quality especially for an active watch. Will never purchase a Fitbit item again and will do my best to share my experience with friends, family and social media.

[dreamyillusions]

I'm not exactly gentle with mine as it has, unfortunately, hit doors, walls, shelving (it takes some hits at work) and there have been no issues; I've only had it for about 1 month now, however.  These have Gorilla Glass 3, I believe, so it must have been a pretty hard hit.  Sorry to hear that happened. 😞

[Clove6060]

You had the watch 2 minutes? That sucks.

[Guy_]

Hi @Cpeddle  - glass breakage may possibly be covered by household insurance.