Fitbit Sense Help

[Abarr86]

Hello,

I recently upgraded from a blaze to a sense and I am having issues with new device.

1.) it keep counting way too many stairs

2.) it keeps double counting workouts and when I delete duplicate it messes with stats (I.e. I’ll run 1 mile - will show up twice with different totals and stats. I’ll delete duplicate then it shows .4 miles)

3.) I keep getting my 250 hourly steps and then when I sync with my phone the hours disappear 

I have read some forum responses and reset a few times but issues persist.

Any advice or assistance would be appreciated.

thank you,

[Guy_]

Did you remove the Blaze from your account?

Restart both watch and phone and resync the Sense only.

Also

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Or for IOS uninstall/reinstall the Fitbit App, and redo notification setup.

[Rich_Laue]

There is nothing wrong with having the Blaze and Sense connected but you do not want to use both models at the same time. 

Usually a double recording is because the user has their fitbit app connected with a third party app and has started the run recording with both apps. 

[Abarr86]

The blaze has been long sense removed from my account. The problem is I start the workout on my phone as I like to hear the distance cues in my headphones. Then since my phone is tracking workout and phone auto identified I am working out it counts 2 workouts. When I delete one it messes with the stats if other. 

I have reset my watch, re-downloaded Fitbit app, re-synchromesh with no luck.

[Abarr86]

Hello - I have completely deleted blaze a while ago. And I do not have 3rd party apps.

thank you for insight. I have simply begun running without watch and only using phone app as the running cues and distance have the most value to me.