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Fitbit Sense battery dying every 2 day's after update

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‎08-24-2021 06:57 - last edited on ‎08-24-2021 12:00 by Fitbit Moderator

‎08-24-2021 06:57 - last edited on ‎08-24-2021 12:00 by Fitbit Moderator

I recently had an update on my sense. Ever since this, the battery is dying every 2 days.  It dies/turns off then I charge it to 100%. I have also rebooted. Why is this happening and when it the expected time for a fix to occur?

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎08-24-2021 12:01 - last edited on ‎11-28-2024 07:20 by Fitbit Moderator

‎08-24-2021 12:01 - last edited on ‎11-28-2024 07:20 by Fitbit Moderator

@Michelle.F Thanks for joining us! 

Please try the suggestions in this help article to help improve your Sense's battery life.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-24-2021 12:26

In response to AlvaroFitbit

‎08-24-2021 12:26

Thank you.  This does not help.Sent from my T-Mobile 5G Device
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‎08-25-2021 07:19 - last edited on ‎11-28-2024 07:20 by Fitbit Moderator

In response to Michelle.F

‎08-25-2021 07:19 - last edited on ‎11-28-2024 07:20 by Fitbit Moderator

@Michelle.F thank you for the update. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-26-2021 07:03

‎08-26-2021 07:03


I had a similar problem and doing a factory reset fixed the issue for me.  Try doing a factory rest via Settings > About Sense > Factory Rest and see if that helps.

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‎08-30-2021 13:53

In response to primortal

‎08-30-2021 13:53

and then turn off bluetooth..

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‎08-30-2021 14:29

‎08-30-2021 14:29

Hi

I've just installed the latest update and it's been fine 

However on a previous update I had some battery issues which resolved in around a week 

Sometimes after an update to any device be it watch or phone etc you can experience some battery fluctuations as the software settles down 

I don't know why when it's the same firmware update across the board that it happens to some but not all ( I'm not an IT worker code gives me a headache)!😀

If you can stand it try to leave it for a week see if it resolves itself

If not try unpairing your sense from the fitbit app uninstall the app reboot your phone and sense install the app sync see if that helps

Good luck 

 

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