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Fitbit Sense didn't update time after changing timezone

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‎10-18-2020 19:45 - last edited on ‎10-19-2020 12:49 by Fitbit Moderator

‎10-18-2020 19:45 - last edited on ‎10-19-2020 12:49 by Fitbit Moderator

I traveled from TX to FL but my watch is stuck on Central Time even though in advanced settings it is set on Eastern standard time, and automatic time zone help!

 

 

Moderator Edit: Personal info removed

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‎10-19-2020 12:50 - last edited on ‎06-21-2025 08:19 by Fitbit Moderator

‎10-19-2020 12:50 - last edited on ‎06-21-2025 08:19 by Fitbit Moderator

@darrelbh It's nice to have you on board!

Let me help you with your Sense showing the incorrect time. Try changing the timezone to a completely different one, save and sync then change it back to the correct one.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-20-2020 08:06

In response to AlvaroFitbit

‎10-20-2020 08:06

Tech support fixed me right up. Thank you.....I'm still learning and had done all I could. I appreciate your service. Carol Harris
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‎10-21-2020 08:15 - last edited on ‎06-21-2025 08:18 by Fitbit Moderator

In response to darrelbh

‎10-21-2020 08:15 - last edited on ‎06-21-2025 08:18 by Fitbit Moderator

@darrelbh thank you for the update.

Really happy to hear that our Support team was able to help you. Would you mind sharing what you did to fix this. This may help other members in the same situation.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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