Fitbit Sense either continually resetting, or swipe functions not working or only partial display!!!

[PDFH]

Hi. I’ve had the Sense around 6 months (it was a replacement for the Ionic that had been recalled), when today it is either constantly resetting itself, or the swipe function not working, or only partial display on the screen i.e 12: 4 or 12:3 for the time etc. Or completely blank screen so can’t do anything with it?!?!

I’ve tried resetting it manually but doesn’t solve the problem, or doesn’t allow me to do it. 
Any ideas?

Thank you. 

[SunsetRunner · Accepted solution]

Hello @PDFH 

I see you have tried restarting your Fitbit Sense several times but it hasn’t fixed the issue. Have you tried changing your clock face through the Fitbit App? https://help.fitbit.com/manuals/sense/Content/manuals/html/Apps%20and%20Clock%20Faces.htm  Maybe that might help. If the issue persist I’d suggest calling Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US
😉 Hopefully changing the clock face helps. Please come back and let me know how it goes. 

[PDFH]

Hi @SunsetRunner 

Thanks for the advice, which I would have tried but unfortunately the situation has gone from bad to worse, as now the Sense is completely dead, not functioning at all with a complete blank screen. It isn’t because the battery is dead as I fully charged it about 10 minutes before it ‘died’. 
I’ll have to contact customer support. 

[SunsetRunner]

Yes @PDFH contacting Fitbit Customer Service is best. I do hope they getting everything sorted out for you

[PDFH]

Hi @SunsetRunner 

Just a quick update, after an online chat with the very helpful & friendly customer services, they have agreed to a replacement👍🏼  
Thanks again for your advice👌🏼

[SunsetRunner]

That’s awesome news @PDFH! 😃 I hope you receive your replacement quickly and your back in the game in no time!