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Fitbit Sense fell off while swimming

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‎09-14-2021 04:10 - last edited on ‎09-14-2021 05:19 by Fitbit Moderator

‎09-14-2021 04:10 - last edited on ‎09-14-2021 05:19 by Fitbit Moderator

Hi.

I recently bought a fitbit sense and loved the watch. I had worn it in a lap pool with the water mode on but today while swminng in the lake it fell off and I want able to find it. I had the stock band on the watch and I had it as tight as possible on my wrist. I really can't afford to pay another, $300 as I'm currently looking for a new job. Any chance the company  can help me out? I've owned the watch for less than three months and still have all the original packaging. 

 

 

Moderator Edit: Clarified subject

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‎09-14-2021 05:20 - last edited on ‎11-15-2024 13:22 by Fitbit Moderator

‎09-14-2021 05:20 - last edited on ‎11-15-2024 13:22 by Fitbit Moderator

@Ardyakhzari Welcome to the Fitbit Community!

Sorry to hear about this. I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

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