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Fitbit Sense is not syncing

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‎03-04-2021 13:36

‎03-04-2021 13:36

My fitbit stopped syncing 2 days ago. The company reported that technical issued were solved yesterday but I still have them. I have rebooted my phone, deleted and reinstalled all several times but nothing helps. What should i do? Is there any helpline?

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2 REPLIES 2

‎03-04-2021 23:45

‎03-04-2021 23:45

Hi @OlgaTik,

 

what smartphone do you use?

Yes, there is helpline. You can find the contact support options here:

https://myhelp.fitbit.com/s/support?language=en_US

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
Best Answer

‎03-05-2021 18:16

In response to sancho90

‎03-05-2021 18:16

Welcome to the Fitbit Community, @OlgaTik. It's nice to see you around, @sancho90.

 

@sancho90 Thank you for your efforts to help. 

 

@OlgaTik Thanks for the details shared in your post and for already trying to resolve the issue. Before considering other options, I recommend following our complete troubleshooting tips at Why won't my Fitbit device sync?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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