Fitbit Sense - sleep detection when charging

[Ladyangler69]

Can anyone help as my Sense is detecting a sleep pattern when off my wrist and charging. Do you need to disable something or change settings. Personally I would have thought detection should be automatic. Any help please?

Moderator edit:  updated subject for clarity

[JuanFitbit]

Hi @Ladyangler69 ! Nice to see you here. Thank you for your information 

Besides the charging cable, when your take your Sense off is there anything behind it?

We have noticed, that sometimes if something is behind the watches and reflects the LEDs, the heart rate will try constantly to read any heart rate

If not found, the watches might "think" that you are wearing it, and as there is no movement, it will also think that you are sleeping. 

Please restart your Sense and try to put it without anything on the back side while charging. 

See you around. 

[Guy_]

HI, @Ladyangler69 -  Also check Quick Settings, that you don't have Sleep enabled - swipe right on the face. It may have an impact on the behavior you mention.

[Ladyangler69]

Thanks for the response but I don't see how anything could be interacting with the sensors on the back as they are all fully covered by the magnetic charging plate.

[JuanFitbit]

@Guy_ Nice to see you around. Thank you for your tip.

@Ladyangler69 Thank you for your message. 

I forgot to mention that if the charging cable is not attached correctly to the watch and the conditions on my last post matches the situation could be explained. I apologize for the misunderstanding and my mistake.

If you don't see any improvement after the restart, please chat with us or give us a call. Click here to get connected. 

See you around.