Fitbit Sense won’t turn on

[HeatherL74]

My Sense just stopped working.   The screen is black and no lights display on the bottom.  On the FitBit app is says it is fully charged.

Very disappointed.   What happened. 

Moderator edit: subject for clarity

[CindyMFitbit]

Hi @HeatherL74, welcome to the Community Forums!

Thank you for sharing your experience and details about the issue that you are having with your Fitbit Sense. If your Fitbit device is not able to turn on, try restarting it by doing the following: 

• Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.
• For more information please see How do I restart my Fitbit device?
• Also try changing the clock face in the Fitbit app, see How do I change the clock face on my Fitbit device?

Hope this helps! 

[bvickrey]

Mine is doing the same thing, too! It's so frustrating since this is the 2nd time a fitbit has totally died on me! 

[bvickrey]

None of these steps helped.

[jmcnabb]

Mine quit 3 days ago and Fitbit says I have to buy a new one. They offered a 35% discount on a new one. I think I will get a Apple watch instead.

[HeatherL74]

What number did you call?Sent from my Verizon, Samsung Galaxy smartphone

[jmcnabb]

I used the chat and they couldn't help. They told me I would get an email, which I did, telling me to buy a new fitbit. Ugh!