Fitbit Sense

[Debhanen13]

My sense is stuck on a screen - a check mark inside a circle.

[Guy_]

Hi @Debhanen13 - if you were setting it up and  the firmware update had completed try holding the button fo 10 seconds to restart it, normally it's 8 but you may count fast! Also restart the phone.

[Debhanen13]

Thank you I rebooted my phone & it worked.

[moodyblue73]

This is what they told me to do:

Don’t plug the Fitbit device into the charging cable.

Press and hold the button for about 8 seconds until the screen turns off. After the screen turns off, you’ll feel a short vibration:

When you feel the vibration, release the button and immediately press and hold the button again. Wait until the blue logo appears, then disappears:

Immediately release the button and then immediately press and hold it again, until you feel a vibration.

After you feel the vibration, release the button.

[Debhanen13]

Thank you.