Fitbit Won’t Sync

[RunningByrd]

Had this FitBit for 3 days. It stopped syncing. Followed all of the suggestions to no avail. Customer Service is closed today.

[RonaldM]

Sorry to hear about this issue, I have seen at least 3 new posts before you on the same subject. Maybe related? One even had a working solution:

sense won't synchronise 

[Rich_Laue]

Try these tips from the help docs. 

Also

• clear the fitbit app cache
• shut down both the phone and tracker

I cant sync

[jtammyg]

Where do you clear the Fitbit cache from?

[RonaldM]

@jtammyg I did a Google seach and found these steps:

1. Open your iPhone's settings.
2. Scroll until you see the eligible app, then tap it.
3. Look for a "Clear cache" option. If the toggle next to it is green, tap it to clear the app's cache.

(note: You can also clear caches on iPhone apps by offloading or deleting them.)

Hope it helps..

[Rich_Laue]

@jtammyg that would depend on what Operating System your phone runs. 

Andriod

Phone settings

Apps

Storage

Clear cache