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Fitbit logo frozen on Sense screen

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‎06-08-2022 19:10 - last edited on ‎06-09-2022 18:04 by Fitbit Moderator

‎06-08-2022 19:10 - last edited on ‎06-09-2022 18:04 by Fitbit Moderator

My fitbit sense logo is frozen on the screen. I've tried letting battery die, recharge and do hard restart. Logo will not go away no matter how many times I have restarted it.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-09-2022 01:28 - last edited on ‎09-06-2024 11:02 by Fitbit Moderator

‎06-09-2022 01:28 - last edited on ‎09-06-2024 11:02 by Fitbit Moderator

Hi @Mhjam97 - on the phone try removing the Bluetooth entries for the Sense and in the Fitbit App, click profile photo and "+ Set up a Device" again.

If that doesn't work try removing the Sense from your account and repeat the process.

Also it can be a good idea to restart your phone before trying to setup the watch again to make sure the watch connects well.

Author | ch, passion for improvement.

Best Answer

‎11-21-2022 17:23

In response to Guy_

‎11-21-2022 17:23

I have the same problem with my wife's Sense, it is stuck on the logo and nothing that I have done will restart it. I am a longtime Fitbit user and understand the restart process but it isn't working. I can delete the Sense from my wife's account but it doesn't "pair" or sync while it is in the frozen state. I am trying to run the battery down but I don't think it will work.

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