Hi, @mattyo112, welcome to the community, can I draw your attention to Fitbit Wear & Care I apologise if you have already seen it. If your problem persists I suggest you talk to "Customer Support" here. Use the chat facility or phone for prompt advice.
I hope this is helpful.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
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