08-18-2021 02:01
08-18-2021 02:01
My Sense stopped mapping GPS activities on 13th August. The GPS connects, the activities record but then don't upload the GPS map. Because of this, nothing is auto uploading to Strava. I've tried all the usual things but still have the issue.
Best Answer08-18-2021 09:34
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
08-18-2021 09:34
Generally this happens when GPS is lost.
Best Answer08-20-2021 04:18
08-20-2021 04:18
I've had the Sense for 9 months and not had this issue with GPS before. I don't know why this has suddenly started to happen.
Best Answer08-20-2021 05:57
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
08-20-2021 05:57
Does your Sense show that it has a GPS lock?
Best Answer08-20-2021 07:22
08-20-2021 07:22
Not any more, it used to but not now.
Best Answer08-20-2021 21:20
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
08-20-2021 21:20
Then the problem is not the map, but in getting a GPS lock.
Have you tried a shutdown of the Sense. This is the only way to really restart the hardware.
Best Answer08-21-2021 14:01
08-21-2021 14:01
Yes, I've tried that. I've also tried selecting "walk" but not actually starting the walk on the Sense to see if GPS will connect but it doesn't connect. It just continues with the moving arrow and displays "GPS connecting...."
Best Answer