Gap between display and edge on Sense

[Lola123.]

Hi 🙂

Do any of you have the problem that there is a kind of gap at the edge of the display? It looks like it is not perfectly finished. I already got a replacement watch (from Amazon), here again exactly the same problem. 

Do I have bad luck two times in a row or is that maybe normal?

This is how it looks like: 

 

Moderator edit: updated subject for clarity. 

[KelseyClubb]

Hi @Lola123. Welcome to the Forums 😊

Are you talking about the portion within the yellow box that I added to your picture?

If so, yes, that's normal.

[Lola123.]

Thanks for the answer! I actually mean the gap between the display and the case. I attached a better picture of it. It looks like a gap along the whole left side 

 

[David_J]

It's still a little hard to tell from the photo, but that doesn't look right.

[Witty_username]

I have a very similar thing (purchased from Fitbit), except mine is on the top of the Sense. It is not bad whatsoever, but after seeing your post I cannot un-see the gap on mine. It lets dust build up - maybe this is normal? The stainless steel is definitely not flush with the glass all the way around.

[Witty_username]

Are you going to reach out to fitbit support? 

[Lola123.]

Yes I wrote to the support, they told me that it doesn't look normal and I should contact Amazon again. I got a replacement again, it looked even worse than before. That's why I thought I'd ask in the community if it looks like this on someone elses watch.
But I will contact Amazon again, because the watch is not available at Fitbit at the moment. 

Do you want to share some Photos of your watch @Witty_username ?

[Witty_username]

[Witty_username]

My issue may not be as bad as yours - what do you think?

[Lola123.]

I think that would have bothered me less, seems to be made better than mine. Thanks for sharing!

I don't know if I am too careful, but for the price I think you can expect that.

[Witty_username]

Agreed! I'm sorry you had that issue. Just can't stop seeing this  now 😞

[Witty_username]

Just wanted to check in and see how your new replacement looks compared to your previous ones? I am still waiting to hear back from Fitbit support...

[Lola123.]

Thanks for asking 😊

After these two replacement watches I ordered 3 more, all three looked either the same or even worse. Now I kept one of them, which looks best and I just hope that there will be no issues with this watch later.. maybe someday Fitbit will place a statement about this concern..

[Lola123.]

 

This how it looks right now, just a super small gap on the right side (urgh, once left, now right..)

[Skywalker_21]

Hi, 

I got a sense yesterday. Mine too has a tiny gap on the left side. I am not sure if this is natural or something else. 

[Lola123.]

Unfortunately, I also (still) do not know. But it has so far fortunately had no effect on the functions of the clock, so I live with it 🙂

[Skywalker_21]

Yeah. 😊 

[Skywalker_21]

Are you on the Fitbit app community? Let’s connect there. Rohit Malkud

[IgorR11]

I bought my fitbit sense in May, and before a month of use I noticed this gap between the screen and the EKG sensor, to my misfortune I bought it on tour in the USA and I live in Brazil and here we don't have support. But I got in touch with fitbit and they sent me a new part and they didn't ask for the old one back, they sent it to Miami and asked a friend to send it to me in Brazil.

[Con_bro2020]

Hi there, I also have a gap going right the way round the display. The outer edge of the watch body sits ever so slightly higher than the screen. The screen is set into the watch body instead if flush with it