Google Assistant won't stay connected to my Sense

[Easthdood]

Good afternoon My problem is for some reason with no changes made to the phone or the app My sense regularly loses connection with the Google Assistant.

I can connect it within the app and it will do my reminders I can ask it questions but after a short time no more than 30 minutes The function will no longer be available. The watch will give the status that something went wrong and it may work if you try again.

Obviously it doesn't work.

I have reset the phone, reset the app , reset the watch. All permissions are as they should be and Bluetooth is functioning just fine. I'm not sure what's going on and what is causing the issue.

I continue to get other notifications messages and calendar events with no issue it's only trying to use the Google Assistant on the sense where I have this issue.

Please advise as this is a key function for me.

Moderator Edit: Clarified subject

[Guy_]

Hi all, I'm moving this topic to the Sense forum to avoid confusion.

@Easthdood  -  can you please edit the title, using the 3 dots to reflect it is a Sense not a Sense 2.

[Guy_]

Hi @Redderek - this may be a common issue currently but in case it is specific to your setup at least try restarting the watch and logout of the app, swipe off the active window and clear the storage cache and force stop it, then reboot the phone.

When you login wait for any pair, link or Fixit prompts and sync and reconnect to the Assistant.

[bumbleklutz]

Logging out of the Fitbit app and then logging back in seems to have fixed this issue for me, at least temporarily.  It's only been about an hour, but Google Assistant has not lost its connection since I logged back into the Fitbit app.  Previously, it would lose connection every 10 to 15 minutes. Time will tell if this is a permanent solution.  Hopefully, it is.

[Redderek]

I did as suggested last night. It is still connected this morning. I will report how it goes for the next week or so. Check in tonight.

[Easthdood]

Title has been changed. Lets see what happens next then. Good to see more people hopping into this thread and raising awareness.

[Carbal]

Same problem! It's very frustrating. I keep trying to use my Google assistant with my sense and it either says something went wrong or reconnect to Bluetooth. All my notifications are coming through, via Bluetooth connection, so, obviously that is not the problem! @Fitbit do better!!! 

[Redderek]

The process did not work. My Google Assist was disconnected after doing what you suggested. What is the next step?

[Guy_]

@Redderek - have a look in the forums, it appears to be a general problem with latest version of the Fitbit App.

[gclendon]

I have the same problem with my Versa 3 - just started happening about a week ago. Whenever the phone disconnects from the watch (because, say I left the phone in another room), then the google assistant disconnects & requires manual intervention to reconnect. It's incredibly frustrating!

[gclendon]

I have the same problem with my Versa 3 - just started happening about a week ago. Whenever the phone disconnects from the watch (because, say I left the phone in another room), then the google assistant disconnects & requires manual intervention to reconnect. It's incredibly frustrating!

[Androidean]

ok so, bit the bullet and setup my IOT with Alexa (was easier than I expected as some of the devices integrate directly somehow). Anyhow, changed the Sense Voice Assistant to use Alexa instead. No issues so far, have disconnected the Sense from my phone a few times and when I reconnect, Alexa auto connects without issue (like it used to with Google). I can now use my routines through Alexa instead of Google. Wont be attempting to go back to Google Assistant on my Fitbit.

[Fitterfitter]

Doesn't Google own fitbit now? It doesn't make sense to me that Google assistant doesn't work better than the Alexa assistant. 

[Redderek]

I have kept my phone with me the entire time, and with the apps open / active. Still, it disconnects. Hope something can be resolve by Fitbit or else they may be loosing customers. Be a shame since I do enjoy the system - at least I did with all the perks - I even have the premium membership. One would think they would be on this or at least communicate to their customers.

[Carbal]

Yes, exactly!!

[EKS_ATL]

Yes, same.  After years of constantly using Google Assistant on my Sense, it constantly disconnects and basically makes it non-functional.  I've reinstalled the app and restarted both phone and watch many times times. This started a week or so ago. 

[lammerpants]

I am having the exact same issues with my Versa 3 for maybe 2 weeks, GA just won't stay connected. Indeed pretty frustrating since that's a core feature of the watch.

[67Healey]

Unfortunately, I am now also a member of this me too movement 😞

ONLY Google Assistant has a problem with Bluetooth to my Android phone (all other notifications etc. work fine), again, within the last few weeks.

Somebody has made some bad code changes to the Fitbit app - mine is dated as being updated April 5th, 2023.

Come on Fitbit - do some Quality Assurance before releasing a defective update!!!

[Easthdood]

So how long do we have to wait before @Fitbit responds in here? Reassure us that our products are being phased out on purpose?

Makes no sense for this to only be happening with ppl who use the google assistant.

[OhGeeSan]

I have been having the same issue. I just got off the phone with customer support and they told me that an update will be rolled out around May 9th. They then said "Hopefully that will solve the problem." 

Here's hoping! Otherwise, I'll be going with a different smart watch. 

[DramaQueenDiva]

Mine did that a couple of times.  I either had to reconnect it to the Sense (which is a simple tap of the tile in the app) or setting the Sense up as a new device.  Have you tried either one of those?