Google assistant keeps disconnecting

[lfgalvao]

Google assistant started disconnecting again from my Sense. This happened to me for a few weeks last year, but it was solved by fitbit. Now it's happening again. I reconnect, and after a couple of hours the watch says I have to reconnect Bluetooth again. Anyone else having the same issue? 

[trawg]

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@brandon_mc12 wrote:

For me the problem has now progressed to my Sense losing Bluetooth connection completely randomly throughout the day, so steps and exercises no longer being tracked. Watch is basically useless right now for me.

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Came here to post the same thing - I am having the exact same issue! I've always had random problems with the watch occasionally losing connection to the phone entirely, but now it is happening very regularly. 

In previous cases a reboot of either phone or watch would fix it more or less immediately, so it was annoying but at least resolvable, but I'm having problems now where it takes multiple reboots of both devices before they seem to "sync up" again and will talk to each other.

[Vecna]

Same issue here and its been weeks now. This on top of calorie tracking not working the same has made this expensive watch useless to me. Not sure why there's no timeline given for a fix.

[Carbal]

Same issue here with the Bluetooth connection!

[KN78]

Happening to me too. Fitbit support made me go through a whole list of fixes and a factory reset, then got me to send in my fitbit and sent me a refurbished one which I received today.

The issue is happening with the refurbished one they sent too. Now I see it's not just me. 

[lfgalvao]

It's unbelievable that they make you go through that, this being a known issue for weeks. Or maybe fitbit doesn't even know (or acknowledge) it's an issue...? 

[stein5830]

I am also having the same issue. It appeared a few weeks ago. I took the following steps.

1. removed the watch from the fitbit app
2. unistalled the fitbit app
3. restored the watch to factory settings
4. restarted my phone
5. installed fitbit app
6. connected watch to fitbit app and performed all updated.

I am still being disconnected. I am willing to bet they are doing this on purpose to drive folks to Pixel Watch. It seems google assistant is being removed from most watched. All I want is a simple watch that displays notifications, tell the time, and lets me interact with google assistant!

[Wadjei]

Oh they are aware. Another issue then.

Time to look for alternatives...

[FatimaFitbit]

Hi there @Beushtial! Thank you for joining the Fitbit Community!

Do you get an error message when trying to use Google Assistant?

Please make sure you meet these requirements:

• Keep your phone within 30 feet of your watch.
• Open the Fitbit app on your phone and sync your watch. The Fitbit app must remain running in the background on your phone for your voice assistant to work.
• If you use Google Assistant and have an iPhone, the Google Assistant app must remain running in the background on your phone as well.

I suggest you read this article: How do I use a voice assistant on my Fitbit smartwatch? 

[quitob1]

I did similar steps and also keep being disconnected from Google Assistant from my Sense. Unfortunately, I agree that Google is intentionally pushing us towards upgrading.  👿

[NoSloppy]

Still no resolution, plus now I just noticed since September 10th it's not tracking floors.

[gaume]

Google Assistant continues to disconnect every day despite the latest update 4.26.1. Forcing it to be manually reconnected every day and often several times a day.

[EstuardoFitbit]

Hey everyone, thanks a lot for the interactions and for bringing this to our attention. 

As most of you probably already know, we have already escalated this issue to our technical support team. They are actively working to identify the root cause of the error and resolve it as soon as possible.

We apologize for any inconvenience this may be causing and appreciate your patience as we work to resolve this situation.

[NoSloppy]

Thank you @EstuardoFitbit for the reply. It's good to know someone has heard us.
Please also note that for some reason, Floors have stopped tracking as of Sept 10th for me.
Google Pixel 7, Fitbit Sense.

[EstuardoFitbit]

It is a pleasure @NoSloppy, to be helpful to all our users.

Thanks for letting me know about this additional issue. We'll take it into consideration.

I hope this issue gets resolved in the new app update, which shouldn't take too long to be released.

So far, any additional information is appreciated.

[pauljg]

Google Assistant had been disconnecting from my sense daily and now I get the message "couldn't connect to your watch" when trying to activate Googly Assistant on Sense. I should mention that my phone is a OnePlus 7T with the Microsoft launcher. Is it just coincidence that the "couldn't connect" problem began on October 1st?

[MicheleVersa3]

I have the same problem with assistant.

[RodgerBru]

Same problem over here with my Pixel 8 since october 1st.

[Ckmil616]

Hi, I have done a manufacture reset on the watch, uninstalled and reinstalled the app, watch is paired to phone, watch Is right next to the phone, I'm signed into my Google account and google assistant has stopped connecting to the watch. What can I do to get it to work?

[FatimaFitbit]

Hi there @MicheleVersa3! Welcome to the Fitbit Community!

Thanks for letting us know that you have the same situation with Google Assistant.

Have you tried to restart your phone and watch? Could you please verify if you can update your Fitbit app too?

[MicheleVersa3]

Yes,

Cleares cash, restarted, uninstall/reinstall.

Only assistant don't go.

Alexa works, but I prefer assistant