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Got an email about an unknown case created

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‎02-13-2021 04:28 - last edited on ‎02-14-2021 14:39 by Fitbit Moderator

‎02-13-2021 04:28 - last edited on ‎02-14-2021 14:39 by Fitbit Moderator

I received the email below at 1:12 a.m. central in error.  It asked to reply directly to the email to update the case. I replied stating it was not my case. You may wish to reconnect with a chat and reference the case number to update. Hope it helps.

 

Hi,

Thank you for providing us that information.

Before we proceed, Can you confirm if you're receiving a 1006 error message from Cloudflare? Also, please share with us some screenshots of the error you see. This will help us to investigate and diagnose the case.

In case you come across any other inquiries, don't hesitate to contact us again, as we will be more than happy to continue assisting you.

 

Moderator Edit: Clarified subject and personal info removed

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3 REPLIES 3

‎02-13-2021 10:02

‎02-13-2021 10:02

Hi @Clove5858  how strange! I've notified a moderator about this and maybe they can sort this out for the person who needs assistance. Thanks for posting this.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-13-2021 10:52

In response to Odyssey13

‎02-13-2021 10:52

Thanks Oddyssey.  It is odd.  I just got another email. Same case. I asked for clarity on the case. 
might shed some light on it.

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‎02-14-2021 11:32

In response to Clove5858

‎02-14-2021 11:32

Hi @Clove5858, it's good to see you around. @Odyssey13, thanks for the heads up!

 

@Clove5858, thanks for bringing this to our attention. I've gone ahead and contacted our Support team on your behalf, and I was told that the case was created and assigned to you in regards to an inquiry about your Community Forums account. While I don't have access to your case details, I've forwarded your post so they can clarify with you this situation and continue helping you. Please follow up with your email case should you have any further questions.

 

Have a good day.

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