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Haptic button stopped working

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‎12-26-2021 21:42

‎12-26-2021 21:42

I had this Sense gifted to me about 4 weeks ago and today the side button stopped working. It’s completely unresponsive. The only way I have to navigate back to the Home Screen is by swiping from then left of the screen. So annoying. 

I already tried resetting the device, turning it off and back on and all the usual stuff. No luck. If I turn it off I have to then place it on the charger because the device won’t turn on as the button is unresponsive. 

any help?

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‎12-26-2021 23:10 - last edited on ‎07-27-2024 05:58 by Fitbit Moderator

‎12-26-2021 23:10 - last edited on ‎07-27-2024 05:58 by Fitbit Moderator

Hi @salas81 - have you tried cleaning the watch and button ? How do I clean my Fitbit device? 

If it;s still a problem try contacting Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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