Health Metrics missing (HRV, BR, Skin temp & RHR)

[YojanaFitbit]

Hi everyone. Thanks for letting us know about this issue.

Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.

I've moved your posts to this thread so we can keep our team informed of this situation. Your patience is truly appreciated and please know your feedback hasn't gone unnoticed. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[ted2xusz]

Same issue in my case. 3 days not working. 

[MarietteNL]

Hi Wilson, unfortunately that is not working. I have exactly the same problem. The problem started in my case directly after updating the fitbit app. I guess the IT department should be doing some bug hunting here to solve it. Looking forward to a new fitbit app update.

[brighty22]

Third day in a row with this issue now, not good when paying for premium services.

[AWCool]

@LiliyaFitbit 

Have tried the force stop and reboot but made no difference. 

Model: Galaxy A70

Software: Andriod 11

No BR, HRV, SP02 being recorded, and heart zones on mapped walks also showing "not enough heart rate data available".

Have been given a case number but no idea what it's even good for!

[VadimUNG]

I'm having the same issue. Tried to log out, unpair the band etc. Nothing worked so far. 

[chemicalmachine]

Here's my phone and OS:

• Google Pixel 3A
• Android 11

Any updates on this issue?

[Oleñka]

The same problem here. Already the second day no data available for HRV, BR, only RHR. No data from exercise last day. It was recommended to update OS, to update the Fitbit app. I did it yesterday and the data today is still not available (new and from the last day). I hope it will be fixed soon.

[Oleñka]

To restart doesn't help neither.

[Shazza2502]

Me too - I get resting heart rate but not the others. 

[Nanoline]

Me too. I’m having the same issues as others. 

[KLC31]

Same for me and I have updated the app too.

[amethystjan]

Hello

Im having the same problem.   I have had my luxe now for a week and for the first 4 days it did record my BR, HRV and RHR, for the last 3 days it has not measured any of these.    Also like you I am wearing all the time and the luxe is in contact with my skin.   I will follow this thread and see if you get any joy from the answers that are given to you.   I have a Samsung S9 edge.

[RHoll]

Hi, I have the same issues with data not syncing properly (seems the bluetooth connection needs refreshing each time) and breathing rate/heart rate variability not displaying.

I'm using a Samsung Note8 with Android 9.

Many thanks

[KyraaW]

Same issue. Very frustrating.

Oppo A5 2020, Android 10

[Nicmit]

Similar for me. Seems to be a problem since last update of app. I’ve tried rebooting Fitbit and tried reinstalling the app. Neither has made a difference 

has anyone heard anything from Fitbit?

[JP72]

I have the same issue, it suddenly stopped and hasn't tracked HRV and BR for three nights now.  I'm using android and haven't had any reboot happen.

[Upknitcreek]

•  I’ve tried the reboot and no change, still no data. iPhone XR and latest iOS-14.6

[LauraMMB]

Also having these issues, glad I found this post. Frustrating, especially as it’s a paid for element. Hope FitBit get this fixed soon 

[SunsetRunner]

I've noticed my versa 3 has the same issue it's driving me mad. Anyone know when it's gonna be fixed 

[M.Dimitrova]

Phone model: Galaxy Note 10+ 5G

Android v11

The HRV and breathing rate are missinv for a 3rd night in a row, when all other Health Metrics are present.