help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I just received the Sense part as replacement

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2022 12:06 - last edited on ‎10-18-2022 15:06 by Fitbit Moderator

‎10-16-2022 12:06 - last edited on ‎10-18-2022 15:06 by Fitbit Moderator

My fitbit stopped working and was still under warranty.  I received my replacement but only the face what the ** am I supposed to do with only the face.  Is this normal?

 

Moderator Edit: Clarified subject and word choice

Best Answer
0 Votes
1 REPLY 1

‎10-16-2022 13:04

‎10-16-2022 13:04

Hi @Sensereplace  a replacement is typically just the pebble portion. You should already have the bands and charger from the original Sense. You'll need to charge it and set it up as a new device on an existing account. Your history will be there to continue the journey.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes