Intermittently receiving notifications on Fitbit Sense

[agh55]

Hi, I have recently purchased a Sense, and I only receive notifications ( texts, e-mails and WhatsApp messages) intermittently, generally after I sync the Fitbit app on my I-Phone 10. The software is up to date on both the watch ( 128.6.17) and IPhone ( ios 15.6.1)

[Clove6060]

Are you running the app in the background?

Probably doesn’t matter but make sure you are running the most recent Fitbit app 6.33 (36648005)

Also consider downloading from the app gallery 

Simplecheckup for your watch.

it shows last sync and connection test. 

[agh55]

Hi Clove6060, thanks for your reply, to ensure I had the most recent version of the App, I deleted the app and downloaded a fresh copy and it is at version 6.33. I also downloaded the Simplecheckup App. It successfully completed its check and showed the last time the sync process took place. I can get notifications of WhatsApp and Text message, but not e-mails. any further help would be greatly appreciated. My phone is an I-Phone 10

[Clove6060]

I have the iphone12 pro max. Make sure you  activate your email. I have my gmail and outlook sending notification to my watch.

Tap avatar/pic top left of today page.

Tap sense pic

Tap on app notifications 

it should pull up all your apps

then swipe green the applications you want notifications from.

I’m assuming you did this and selected WhatsApp but make sure your email is green.

some screens and settings on my phone.

 

 

Hope this helps.

[agh55]

Hi Clove6060, apologies for the delay in replying, we went off on a short break. Problem resolved thanks to your very clear instructions, pictures are a great help.

[Clove6060]

That’s great! Glad I could help. 

[agh55]

Hi, I thought I had resolved my notification problems with the help of the Forum. It worked for a couple of days but now I have discovered with the help of the  " Simple Check-Up ( recommended by the forum) watch app, that my watch stops receiving notifications of text, e-mails etc when it is not syncing with my phone. I force the sync to take place and problem is resolved, all notifications are received on the watch. How often does the phone sync with the watch? However the problem keeps coming bach

k every couple of days.

The watch software is up to date and I deleted the Fitbit App and installed a fresh copy. My iPhone XR  has been updated to 15.6.1.

Thanks

[Odyssey13 · Accepted solution]

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[agh55]

Hi Odyssey13, thanks for your reply, very useful to contact numbers and online chat. My sense watch is currently syncing and I'm getting all my notifications,  

[Odyssey13]

Thanks for letting us know @agh55