I find it bad business when an organization won’t back their top of the line products. I am or was.. a dedicated and loyal Fitbit customer. I have owned a 3, the ionic, and now a sense. Plus numerous family members have them. On top of that I also own an Apple Watch which I used after I semi retired my ionic before the recall. Prior to the recall I decided I wanted a newer version Fitbit so I bought the sense not reading the reviews first. I am a gym goer and rely on my wearables to measure my heart rate as I try to stay either in fat burn or cardio zones throughout my workouts or runs. Not being able to do that is very troublesome to the point I’m going to have to revert back to my 3 or use my apple. I loved my ionic and really like the sense but the fact that it fails to consistently measure heart rate is a problem. On top of that Fitbit has no solution. I was chatting with them and they told me to try all the things I had already read about plus if I wore it on my wrist bone and was I tattooed?
Fitbit as an organization you can do better than this. In fact if I were apple or other competitors I would use this as a competitive advantage to steal customers. Like I said.. I was a loyal Fitbit customer but the fact you have no solution and we are stuck with a product that has failed me for one of the main reasons I bought it is unbelievable. I hope the c suite sees these comments and are proud of their product!
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