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Music cuts in and out while running-Sense

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‎05-13-2022 00:44 - last edited on ‎05-29-2022 14:58 by Fitbit Moderator

‎05-13-2022 00:44 - last edited on ‎05-29-2022 14:58 by Fitbit Moderator

I use Pandora and my earbuds pair great with my Sense, until I go for a run. They cut in and out every few seconds. I've tried upgrading to a better pair of earbuds but I get the same result. Has anyone else had this problem and have you found a solution? 

 

Moderator edit: updated subject for clarity

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‎05-29-2022 14:57

‎05-29-2022 14:57

Welcome to the Fitbit Community, @Orion2017.

 

Thank you for informing us about the issues you experienced with your earbuds and for trying to get them resolved before contacting us.

 

If you haven't done so, please restart your Fitbit Sense by following these steps. 

 

In addition, you can try to wear your Fitbit Sense on the other wrist to see if the issue gets resolved. 

 

Hope this helps.

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