My Fitbit Sense is dead

[Canuckkris]

I have had my Fitbit sense for 2 months now and it is suddenly dead.  It will not turn on and it will not charge.  Has anyone else had this problem?  It is very disappointing since it is not very old.

Moderator Edit: Clarified subject

[blueskysunnyday]

Try resetting the Fitbit to the factory settings. If that doesn’t work,
then delete the app from your phone and reinstall it. --

Moderator Edit: Personal info removed

[Odyssey13]

Hi @blueskysunnyday  you posted your personal contact information, so please return to edit your post. This is an old thread from Feb 2021.

[Lekshaji]

@blueskysunnyday I wonder how can one do factory settings when the device is dead and doesn’t respond? 🙂 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

@Lekshaji Thanks for every step tried, and I'm sorry your Sense is still not working correctly. Just to confirm, have you made sure to exhaust the troubleshooting tips described in this help article? If you have but the issue persists, I'd suggest contacting our Support team so they can evaluate your options and bring you back on track. You can chat with us online or give us a call by clicking here to get connected.

@Odyssey13 and @blueskysunnyday Thanks for your help!

[Bloomienp]

I'm having the same problem...I just got mine in November. It stopped one day at work- all I could see was the fitbit logo.  I've tried charging it and that didn't change anything.  Tried letting it die and then charge and this didn't help either.  I'm going to contact fitbit. 

[LizzyFitbit]

Welcome to the Community, @Bloomienp.

Thanks for letting me know about your Sense and the steps tried prior to posting. I'm sorry you're having this experience and because the issue persists, please get in touch with our Support team as soon as you can so they can bring you back on track. Click here to get connected with them via chat or phone, and make sure to share all the steps you've tried so far.

[Hurb44]

Same here but I did get 8 months out of mine.

[Guy_]

Hi @Hurb44  - did any of the solutions posted on this topic work?

What was the reason it stopped working? Did it get wet?

Did you get a replacement charge cable or watch under warranty?

[Kathyss]

One of mine resurrected but the other one didnt. If the lights are out they
are probably junk. Fitbit will replace if you contact them - i used chat

[1bmcbride]

I'm sorry I never said what happened and that it's been working . It's
fine and I'm loving it.

[1bmcbride]

Mine has been working fine. I don't remember what I did. I must have
called and they talked me thru it to get it back.

[Lekshaji]

I got a replacement pebble. So all good for now. I hope this one doesn't die on me soon coz i wont have a warranty after this year..

But if it does, Im switching brands for good. It would be a shame if this will be the last fitbit i own. (i previously owned 3 of them, and every member in my family uses fitbit devices too. We really did love fitbit). I still have my old Blaze which i gave to my teenager, and i found the blaze more stable than the Sense.. 

[Lydia50]

Mine has also died I have tried everything but still no good. I'm going to take it back to the shop where I bought it from and get it replaced.Im overseas and that is when mine packed up.

[Tjune]

I do have the same problem. I have had it for a year & it just died, it’s been like a month now tried to charge nothing goes. Very disappointed 

[Guy_]

Hi @Tjune - did any of the solutions posted on this topic work?

What was the reason it stopped working? Did it get wet?

Did you get a replacement charge cable or watch under warranty?

[Tjune]

Unfortunately for me mine died after the warranty period. 

[Guy_]

@Tjune-  you can still buy a new charge cable for a few dollars online, if that is the cause [probably].

[Tjune]

The watch went dead after my my warranty, and I was told they cannot do a
replacement, and they do not have parts or specific techs in my country.

[Guy_]

@Tjune- watches are neither repaired or replaced outside warranty which may be 1 or 2 years depending on country law.

A watch which is not charged will be dead.

It will need a working charge cable to charge it or it may only need cleaning, see

How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[Lekshaji]

If it dies within two months to one year of life and when a faulty charger is not the cause, it could die soon after the warranty period too.

It is tough luck if so and indeed the Sense is an expensive model to have a life span of less than 2 yrs.. (or 1 yr depending on where you buy it from) 

Still it is worth checking with another charger just in case.. before giving up on it totally..

good luck