My Sense WiFi does not detect my work network

[FreddyBZ]

I’m trying to connect the WiFi of my Sense to my work network. It does not show the network at all. The iPhone connects to it with no problems.
With my home network it connects with no problems.

Freddy

[Guy_ · Accepted solution]

Hi @FreddyBZ - there are 2 frequencies for WiFi but the Sense only uses the 2.4 GHz band.

The question is why are you trying to use WiFi? It is not normally used except for special operations.

[FreddyBZ]

The WiFi network is 2.4. WiFi is in use when updating firmware.

Sent from my iPhone

[Guy_]

@FreddyBZ - have you tried getting close to the WiFi source and have the watch on charge?

[FreddyBZ]

Yes.

Sent from my iPhone

[royalle]

do a full factory reset and start the setup process again.

same thing happened to me.

[royalle]

wifi is faster than the blue tooth.

[FreddyBZ]

I did a full factory reset. Didn't help, but then I've found that the work network uses only the 5GHz band... My fault.