My Sense just blacked out !!

[MizLee]

I noticed the Fitbit logo on the screen and it kept vibrating, when I tried to restart it, it just blacked out and wont come back on. It's been a little over a yr and I'm on my 2nd sense. Not sure if I'll purchase Fitbit again. I've had the Blaze, versa and sense and they don't last long for the price. I'm very disappointed.

[EdsonFitbit]

Welcome to the Fitbit Community, @MizLee.

I’m sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[DMemering]

Exact same thing happened to me today.  1 year old Sense, just out of warranty, is dead.  Seems suspicious.

[Wazzaa]

Same issue.  Watch started vibrating and buzzing with fitbit logo on face.  It continued to buzz and vibrate for around 10 minutes. then died.  It is only 5 months old.  Already replaced a charger and strap, now the watch?

[EdsonFitbit]

Welcome to the Fitbit Community, @DMemering @Wazzaa.

@DMemering Whether you haven't done so, please restart your Fitbit Sense by following these instructions. In addition, changing the clock face my help.

If you have followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

@Wazzaa According to our records Customer Support is currently providing assistance to your case. Hope your issue gets resolved soon.

Have a nice day.

[Geanlz]

Yup this is my second fitbit! Just a few months old same thing happened-trouble shooted it out but no luck. Its deado! Which is my last straw not buying anymore. Same thing  happened. 

[MizLee]

Customer Support equals NO Support, The email stated "Thanks for providing additional information. Unfortunately, your product doesn’t meet the replacement requirements of our warranty policy."Is it that there is no warranty on a replacement? the 1st Sense started blinking and went dead and the 2nd is a replacement that was sent because the 1st was under warranty, the replacement lasted some months!!!!  This is ridiculous. 

Moderator edit: format

[EdsonFitbit]

Welcome to the Fitbit Community, @Geanlz.

I noticed that you've been in touch with Customer Support. They'll try to find a solution to your case as soon as possible.

@MizLee Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

You can find the Fitbit Warranty here. If you have any question about Customer Support decision, you can get in touch with them.

Have a nice day.