My fitbit sense is not charging.

[Robi31402]

I tried turning on and off,and a different outlet.A red 0% comes on then off but does not charge

[Guy_]

Hi @Robi31402 - unless your watch got wet, it may be a cleaning or charge cable [quite common] issue - see steps to check in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[JMButton]

Mine has the same issue.  Look at your charger there are 4 prongs.  One of the four prongs does not extend out as high as the others.  I called Fitbit and they are replacing the charger.  Problem is they are on backorder for at least a month.  Tried ordering from Amazon.....thinking at least I would have a backup.  But the one I received had the same issue.  Hoping Fitbit is rethinking the design and can resolve this issue.

[Robi31402]

Now the fitbit came on and did sync but stays on as long as plugged in when
I unplug it it don't do anything,so I got another charger does the same
thing. Now there is a triangle with thermometer on,but don't show it's hot

[Guy_]

@Robi31402 - if you got a new charge cable, try syncing and then do a full Shutdown from the watch Settings menu.

Wait at least 10 seconds before placing on the charger to start it and charge it.