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My new Fitbit Sense does not charge

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‎11-04-2021 06:51 - last edited on ‎11-07-2021 16:20 by Fitbit Moderator

‎11-04-2021 06:51 - last edited on ‎11-07-2021 16:20 by Fitbit Moderator

Hello, Fitbit community,

 

I ordered a brand new Fitbit Sense, and I received it today on the auspicious day of Diwali. However, to my disappointment, the watch failed to charge even after trying multiple USB ports. Finally, as I was about to give up and was putting down the watch on the table, I saw the charging start but went off immediately. Again after several trials, I found that it charged at some weird angle, and it is impossible to figure out how and when it begins charging. I looked over the internet and am unhappy to find many negative reviews concerning the charging of Fitbit Sense. I immediately wrote to Fitbit support, but I haven't received a response yet, and the customer calling number, i.e. 008000501057 is dysfunctional.

 

I wish to seek the Fitbit community's help. My observation is that the charging port of the watch is dysfunctional as it would not have changed even at any angle/ direction if the charging cable wasn't working. Can anyone help me understand if this is an issue with the charging cable or a fault of Sense's charging port? Please enable/ advise.

 

Thank you!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-04-2021 08:31 - last edited on ‎07-13-2024 06:05 by Fitbit Moderator

‎11-04-2021 08:31 - last edited on ‎07-13-2024 06:05 by Fitbit Moderator

HI, the charging cables are notoriously problematic.

Check the 4 pins are equally prominent and properly located in the holder.

Probably best to contact Fitbit Support directly and ask for a replacement charge cable under warranty.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

It might pay to order a more robust charger in case the replacement also fails.

Author | ch, passion for improvement.

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‎11-05-2021 11:14 - edited ‎11-08-2021 09:32

‎11-05-2021 11:14 - edited ‎11-08-2021 09:32

Hello @Umang_12, While it may say "Not charging" or "try a different power source" ignore those warnings. It will still charge regardless of the warnings. This usually occurs when you use the watch, the watch display turns on after receiving a notification while connected to the charger, etc. Even the smallest thing can set it off, like light changes. It will still charge so your fine 🙂.

 Example of this on Versa 2Example of this on Versa 2

 

If this answer works please mark this post as a Best Answer.  ~ K.K Designs

Best Answer