08-23-2022 18:33
08-23-2022 18:33
I bought a new Sense for my daughter and two weeks in it won't turn on, won't hard reset, nothing. Charged it fully Sunday night, by Monday afternoon just black screen. I've tried different chargers, tried cleaning the charge holes, nothing will work.
08-23-2022 20:35 - edited 08-24-2022 06:33
08-23-2022 20:35 - edited 08-24-2022 06:33
Hi @Mdanders - this might help you resolve the issue. How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen
Author | ch, passion for improvement.
08-24-2022 03:12
08-24-2022 03:12
Hi, @Mdanders, welcome, allowing you have checked your "Sense" is charged, I recommend you talk to "Customer Support" using the chat facility or phone for a prompt response.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
08-24-2022 06:31
08-24-2022 06:31
Thanks - tried charging with a different cord (we have multiple Sense devices in our home) - no difference.
08-24-2022 06:32
08-24-2022 06:32
Thanks, will do that.