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New sense

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‎03-27-2021 16:59

‎03-27-2021 16:59

I can’t seem to get my sense controls to connect via Bluetooth with my phone. Any tips?

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4 REPLIES 4

‎03-27-2021 23:30

‎03-27-2021 23:30

It only connects when needed.

Try controlling music on your phone with the watch and see if that works, if it does then its working fine.

Author | ch, passion for improvement.

Best Answer

‎03-28-2021 07:19

In response to Guy_

‎03-28-2021 07:19

Hi @Tfoley are you saying that you are unable to pair Sense Controls to the phones Bluetooth? 

At what step does the failure occur? 

 

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‎03-28-2021 09:02

In response to Rich_Laue

‎03-28-2021 09:02

Yes. It paired the first time I tried but now I go to the Bluetooth settings on my phone and it says unable to connect. 

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‎03-28-2021 09:31

In response to Tfoley

‎03-28-2021 09:31

Pairing is managed by the fitbit app, not the user, or through the phones Bluetooth. 

The first time after setting up the tracker, the fitbit app requested permission to pair. 

If the tracker is still connected to your fitbit account, open the fitbit app and wait for the app to request to pair. The tracker dies not have to show as a trusted device for a sync to occur. 

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